Privacy Policy

Last Updated: [13/11/2025]

1. Introduction

Welcome to Your Property Group ("we," "our," "us"). Your Property Group is a trading name of Your Stylish Stay Management Ltd. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices regarding your personal data, please contact us at info@yourpropertygroup.co.uk.

This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://yourpropertygroup.co.uk (the "Website").

Please read this privacy policy carefully. By using our Website, you agree to the terms of this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information we collect may include:

  • Identity and Contact Data: Your name, email address, phone number, and property address.

  • Inquiry and Transaction Details: Information about your property requirements (e.g., buying, selling, renting, property type, budget) and details related to a property transaction.

  • Technical Data: Your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our Website.

  • Usage Data: Information about how you use our Website, such as the pages you view, the links you click, and the time you spend on our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To respond to your inquiries, schedule property viewings, provide valuations, and facilitate property sales or lettings.

  • To Communicate with You: To send you administrative information, such as updates to our terms, and to respond to your questions and requests.

  • For Marketing Purposes (with your consent): To send you marketing and promotional communications about our properties and services that we think may be of interest to you. You can opt-out of these communications at any time (see "Your Data Protection Rights" below).

  • To Improve Our Website: To analyse how users interact with our Website so we can improve its content, functionality, and user experience.

  • For Legal and Security Reasons: To protect our Website, our business, and our users from fraud, security threats, or other illegal activities.

4. Legal Basis for Processing Your Data (UK GDPR)

We will only process your personal data when we have a legal basis to do so. The legal bases we rely on are:

  • Performance of a Contract: Processing is necessary to take steps at your request before entering into a contract (e.g., providing a valuation) or to perform a contract we have with you.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Website and services, and for marketing our own similar services to existing customers, provided your interests do not override ours.

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications via email or SMS.

  • Legal Obligation: Processing is necessary to comply with a legal obligation we are under.

5. How We Share Your Information

We may share your information in the following situations:

  • With Your Consent: We may disclose your information to third parties where we have your explicit consent.

  • Service Providers: We may share your data with trusted third-party vendors who perform services for us, such as email marketing platforms, website hosting providers, and customer relationship management (CRM) systems. These parties are obligated to keep your information confidential.

  • Property Transaction Partners: To facilitate a property sale or letting, we may need to share your information with necessary parties, such as solicitors, conveyancers, surveyors, or mortgage advisors (only with your explicit instruction).

  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we will typically retain data related to a property transaction for several years to comply with HMRC regulations. For marketing contacts, we will retain your data until you withdraw your consent or opt-out.

7. Your Data Protection Rights (UK GDPR)

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent - You can withdraw your consent to marketing at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@yourpropertygroup.co.uk to make a request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to track your activity on our Website and hold certain information. For more information, please see our separate Cookie Policy.

9. International Transfers

We primarily store and process your data within the UK and the European Economic Area (EEA). If we ever need to transfer your data outside the UK/EEA, we will ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable law.

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a new "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. How to Contact Us

If you have any questions or comments about this policy, or if you wish to make a complaint about how we handle your data, please contact us using the details below:

Your Property Group (a trading name of Your Stylish Stay Management Ltd)
Email: info@yourpropertygroup.co.uk
Post: 14 High Row, Gainford, DL2 3DN

12. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@yourpropertygroup.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk