Client Testimonials

Michael

Michael is a property investor who joined our portfolio in June 2024. He has two properties located in Otterburn, Northumberland—an area known for its natural beauty and popularity among countryside holidaymakers. Michael is focused on developing high-quality short-term holiday lets and aims to create stylish, comfortable retreats that cater to couples and small families seeking peaceful rural escapes.

(Ben is Michael’s 1:1 Property Manager)

(Video date 31st March 2025)

  • Outdoor hot tub filled with water on a wooden deck, with trees and houses in the background under a cloudy sky.
  • A bedroom with a wooden dresser, a small flat-screen TV, a window showing trees and nearby buildings, a white bed with folded towels, and a wooden nightstand.
  • Interior of a modern living and dining room with wood flooring, wooden dining table with glassware, a gray sofa, large windows, and a sliding glass door leading to a deck with outdoor seating, framed with wood.
  • Modern kitchen with white cabinets, wooden countertops, and a large window overlooking greenery and a neighboring house.
  • A dining table set with six wine glasses, paper placemats, and a white bowl, in a bright, modern kitchen with sliding glass doors and framed landscape art.
  • A cozy bedroom with two single beds, a window with a view of a house and trees outside, a wooden dresser, a hanging light fixture, and a small picture on the wall.
  • Living room with a wooden coffee table, gray couch with a plaid pillow, potted fern on the table, and a black electric fireplace on the wall.
  • A beige tiled bathroom with a white bathtub, a gray laundry hamper, a toilet, a window, and a chrome heated towel rack.
  • Bathroom with beige tiled walls, a window with blinds, a white toilet, a small sink, a mirror, a towel rack, and a bathtub.
  • A bedroom with a wooden dresser and a black flat-screen TV on top. There's a bed with folded white towels on it, near a window with a view of trees and a neighboring house. The room has beige walls, a wooden nightstand, and an electric radiator under the window.
  • Living room with a wooden coffee table, a bowl of pinecones and decorative nuts, a fireplace, a television on a wooden stand, and a plaid sofa.

Andrew - Secret lodge

Cozy bedroom with wooden paneled walls and ceiling, a window showing greenery outside, a bed with white linens and rolled towels, and two bedside lamps.
Backyard with a wooden garden sauna with a red umbrella on top, a wooden chair, a small landscape plant, and a wooden house wall with windows, surrounded by leafless trees.
Wooden sauna interior with benches, a bucket with a ladle, and a sauna stove with stones.
A bedroom with wooden walls and a sloped ceiling, featuring a bed with white bedding and a wooden headboard. Two framed animal art pieces hang above the bed, one of a sheep with curled horns and the other of a Highland cow. There are windows high on the wall, showing a view of trees outside. The room has small bedside tables with lamps.
Dining room with wooden table, six woven wicker chairs, wine glasses, and black placemats, with a kitchen in the background and a window showing an outside view.
Outdoor hot tub on wooden deck beside a wooden house with a small window, surrounded by trees and a wooden fence.
Living room with white wood-paneled walls, a window with a view of trees, zebra-patterned chairs, a TV, and artwork including a dog licking its nose and an owl with wings spread.
Wooden deck with outdoor table, wooden chairs, large red patio umbrella, inside a house with sliding glass doors, adjacent to a grassy area and wooded trees.
Bathroom with beige tiled walls, a white sink, a toilet, a towel rail with a white towel, and a frosted window.

“We purchased a lodge in November 2023 as a passion project, but at just 52% occupancy, our dream was becoming a stressful money pit. We were hesitant to work with a property manager as we had heard horror stories about how they treat homes like disposable assets, collecting fees while letting standards slide. However, when we came across Your Property Group, we realised they had a very different ethos.

Initially, we were drawn to the numbers, especially after our worries with occupancy, seeing statistics on +90% occupancy and +80% profit growth reassured us that our lodge would be in good hands. However, it has been the care with which they treat the property that has made us long-term clients.

They’ve personally vetted every cleaner and maintenance provider. They’ve surprised us with photos of little upgrades they've initiated. They’ve shared handwritten welcome notes to guests explaining why they adore the property. Our property manager, Ben, even called us at 10 p.m. because a huge storm was coming and he wanted to check that the property was secure.

Your Property Group has completely changed our opinion on property management. We aren’t just getting reports and data from a system. We feel a part of the process, getting a team that celebrates when our guests leave 5-star reviews about how 'well-loved' the lodge feels. Even better, is that this care and attention has directly translated into our lodge’s performance, achieving over 80% revenue growth in our first year, and almost doubling our profits.

Every step of the way, Your Property Group has kept our vision, ideas, and goals for the lodge. We are extremely confident in every suggestion, and upgrade our property manager's mentions because we know they value our property as if it were their own. We are extremely thankful to both Ben and Your Property Group for ensuring our little lodge is in safe hands.”

—Andrew, Secret Lodge

(Ben is Andrew’s 1:1 Property Manager)

(Written March 2025)

Louise - Penmorfa Flat

A spacious kitchen with beige tiled floor, white cabinets with wooden trim, and a window overlooking greenery.
A stone house with a wooden front door and multiple rectangular and arched windows.
A bedroom with a bed featuring a Daisy print blanket, multiple pillows, and two matching lamps on wooden nightstands, against a dark accent wall with two framed zigzag art pieces.
View through open double doors into a bright room with a large window, potted plant, wooden paneling, radiator, and a small black metal shelf.
A bedroom with a bed, green curtains, a potted plant, and view of trees outside the window.
Living room with a blue velvet sofa, green armchair, black and white geometric rug, round coffee table with a white vase and flowers, window with teal curtains, and a flat-screen TV.

“We bought Penmorfa Flat as an investment, but with just 38% occupancy, it quickly became more of a headache than an asset. Between our careers and the constant demands of managing bookings, maintenance, and guest issues, we were really busy and the flat wasn’t even covering its costs.

We’d always been sceptical of property managers, assuming they’d treat our flat as just another number on a spreadsheet. But from our very first conversation with Your Property Group, it was clear they operated differently.

Yes, the numbers were very impressive and we were very pleased but what has made us truly happy with the service is how much time they gave back to us. No more midnight guest messages, no scrambling to find cleaners, no worrying about pricing strategies. Instead, we got a seamless, hands-off experience and far better returns than we’d ever achieved on our own.

What sets them apart is their genuine attention to detail. They didn’t just fill our calendar; they elevated the entire guest experience. Our property manager personally inspected every maintenance provider, introduced small but impactful upgrades (like premium linens and a smart lock), and even sent us photos of the flat looking better than we’d ever kept it ourselves.

Most importantly, they treated the flat like their own. When a guest left a 5-star review calling it 'the best-equipped flat they’d stayed in,' we knew it wasn’t luck; it was the result of a team that cares.

Your Property Group hasn’t just maximised our income; they’ve given us complete peace of mind. We no longer worry about vacancies, last-minute issues, or whether the flat is being looked after because we know it’s in expert hands. For anyone who values their time as much as their returns, we couldn’t recommend them more highly.”

Louise, Penmorfa Flat

  • Screenshot of a positive review for a holiday rental in Wales. The reviewer mentions a helpful host named Ben, outstanding views, a football table, a fire pit, proximity to the beach, and a cozy, well-equipped space.

  • Review by Lauren on Airbnb about a lodge, describing a past stay with family, mentioning a clean, quiet, and comfortable space, with outdoor activities like walks around the otter burn area and using lodge facilities such as a hot tub.

  • Review for a log cabin stay on Airbnb, praising the host, amenities, especially the hot tub, and mentioning the location.

  • Airbnb review written by Stuart with a profile picture of a smiling man.

  • Airbnb review showing a photo of a smiling man with short hair and a black jacket.

  • Airbnb review by Bradley Jack stating the lodge is lovely, but there's nothing nearby for a getaway.

  • Airbnb guest review for Lewis, praising a spacious lodge with three bedrooms, two bathrooms, hot tub, and location within Northumberland National Park.

  • Secret

  • Review from Sindhu on Airbnb with a profile picture of a woman and a scenic outdoor background.

  • Airbnb review from Niki praising Ben for his responsiveness and helpfulness during a stay with friends in a peaceful location.

  • Screenshot of a positive Airbnb review from a guest named Michael, praising the cleanliness of the lodge, the condition of the furniture, the hot tub and sauna, and the helpfulness of the host Ben.

  • Airbnb guest review for a lodge, mentioning cleanliness, furniture, hot tub, sauna, snowstorm power outage, communication with the host Ben, and easy site directions.

  • Profile picture of a woman with sunglasses and dark hair.

  • Screenshot of a five-star review by Megan on Airbnb, describing her positive stay at a cabin, including details about nearby lake, local shops, a pub, and relaxing amenities like a hot tub and sauna.

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  • A couple standing outdoors in front of a rocky landscape with mountains and trees.

  • Screenshot of a positive Airbnb review by Hannah, noting a 3-day stay at a lodge with a hot tub, received in September 2024.

  • A screenshot of a five-star Airbnb review mentioning a clean lodge, hot tub, sauna, and good communication from the host.

  • A woman with dark hair and a black top smiling, profile picture

  • A review from Cameron on Airbnb, dated September 2024, praising host Ben and his lodge.

  • Profile picture of a man with short hair, wearing a t-shirt and backpack, outdoors in a natural setting.

  • Review from Simmonne, United Kingdom, about a hotel stay in August 2024, mentions a hot tub, communication issues, and a peaceful, relaxing experience.

  • A person sitting by a body of water during sunset or sunrise.

  • Screenshot of a positive Airbnb review by Matty praising a peaceful location, the hot tub, and responsive host named Ben.

  • Screenshot of an Airbnb review by Gemma with a five-star rating, date July 2024, praising a lovely lodge and helpful instructions from Ben, recommending the property.

  • Airbnb review by Angela with a profile picture of a woman with black hair, five-star rating, dated July 2024, describing a peaceful lodge with amenities.

  • A woman standing on a dock by a body of water with a kayak and a boat in the background.

  • Review by Ash for a lodge stay, giving positive feedback about the helpful staff, clean lodge, and hot tub.

  • Screenshot of a positive Airbnb review from user Fearn, showing her profile picture, name, location, rating, date, and review text about a family trip.

  • A positive Airbnb review by Michael, who stayed for 2 years, praising the accommodation for its lovely facilities, including a hot tub and sauna.

  • Profile picture of a man named Paul with a review of a lodge, dated June 2024, praising the cleanliness, location, and staff service.

  • Screenshot of an Airbnb review by Anna from May 2024, 5-star rating, mentioning the lodge's cleanliness, views, hot tub fault, and plans to return.

  • Screenshot of a positive Airbnb review by Katie, describing a cozy cabin surrounded by trees, with a hot tub, comfortable beds and sofas, and a clear night sky with stars.

  • Customer review for a log cabin, sauna, and hot tub.

  • Airbnb review profile with five stars, comments about a vacation stay including location, accommodations, and helpful host.

  • Screenshot of an Airbnb guest review posted by Paulina with a profile picture, title, date, rating, and written feedback about her stay at Ben's place.

  • No image available. This is a review for a lodge called Bens place, describing a peaceful two-day break with amenities like a hot-tub and sauna, and activities including walks around a serene lake and wooded area.

  • Review of a stay at Ben's cabin, expressing love for peaceful surroundings and comfortable beds.

  • Screenshot of a customer review on Airbnb for a cabin, mentioning outdoor hot tub and sauna, with five-star rating and positive feedback.

  • Profile picture of a woman standing outdoors on a sunny day, wearing a turquoise dress.

  • Review for a cottage rental mentioning nice walks nearby and comfortable beds, with a note about hot tub issues and resolution.

  • Screenshot of a positive Airbnb review from Sarah about her stay with her husband and children, mentioning the hot tub, sauna, comfortable beds, good communication, and enjoying the lake environment.

  • Airbnb guest review from Emma praising a quiet, beautiful, clean cabin and helpful host.

  • A 5-star Airbnb review for a lodge named Bens Place, mentioning a spacious, comfortable interior, hot-tub, sauna, and nearby scenic lake with woodland.

  • A customer review from Erika about her stay in Ben's cabin, describing her experience as peaceful and relaxing with comfortable beds.

  • Review of a pet-friendly cabin stay mentioning responses from Ben, a hot tub, sauna, and the surrounding location.

  • Review of a cozy cottage rental, mentioning nice walks nearby, comfortable beds, and resolving hot tub issues.

  • A woman wearing a sleeveless dress, standing outdoors on a sunny day, with trees and a sidewalk in the background.

  • Screenshot of a positive Airbnb review by Sarah with two photos in the profile picture.

  • Review by Emma about a cabin stay, describing it as a beautiful, clean, and quiet getaway with helpful staff.

  • Review of a lodge stay mentioning a hot tub, board games, and a lovely area.

  • A 5-star review of a lodge in Northumberland, England, written by Georgia. The review praises the lodge's decor, luxurious feel, and the overall experience.

  • A five-star review from Georgia on Airbnb for a lodge stay in Northumberland, written in January 2024.

  • Screenshot of a positive Airbnb guest review by Rebecca, praising her 2-night stay with her family, mentioning the cozy lodge, hot tub, peaceful surroundings, nearby village and pub, good communication from the host Ben, and a welcoming birthday basket.

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