Client Testimonials
Michael
Michael is a property investor who joined our portfolio in June 2024. He has two properties located in Otterburn, Northumberland—an area known for its natural beauty and popularity among countryside holidaymakers. Michael is focused on developing high-quality short-term holiday lets and aims to create stylish, comfortable retreats that cater to couples and small families seeking peaceful rural escapes.
(Ben is Michael’s 1:1 Property Manager)
(Video date 31st March 2025)
Andrew - Secret lodge
“We purchased a lodge in November 2023 as a passion project, but at just 52% occupancy, our dream was becoming a stressful money pit. We were hesitant to work with a property manager as we had heard horror stories about how they treat homes like disposable assets, collecting fees while letting standards slide. However, when we came across Your Property Group, we realised they had a very different ethos.
Initially, we were drawn to the numbers, especially after our worries with occupancy, seeing statistics on +90% occupancy and +80% profit growth reassured us that our lodge would be in good hands. However, it has been the care with which they treat the property that has made us long-term clients.
They’ve personally vetted every cleaner and maintenance provider. They’ve surprised us with photos of little upgrades they've initiated. They’ve shared handwritten welcome notes to guests explaining why they adore the property. Our property manager, Ben, even called us at 10 p.m. because a huge storm was coming and he wanted to check that the property was secure.
Your Property Group has completely changed our opinion on property management. We aren’t just getting reports and data from a system. We feel a part of the process, getting a team that celebrates when our guests leave 5-star reviews about how 'well-loved' the lodge feels. Even better, is that this care and attention has directly translated into our lodge’s performance, achieving over 80% revenue growth in our first year, and almost doubling our profits.
Every step of the way, Your Property Group has kept our vision, ideas, and goals for the lodge. We are extremely confident in every suggestion, and upgrade our property manager's mentions because we know they value our property as if it were their own. We are extremely thankful to both Ben and Your Property Group for ensuring our little lodge is in safe hands.”
—Andrew, Secret Lodge
(Ben is Andrew’s 1:1 Property Manager)
(Written March 2025)
Louise - Penmorfa Flat
“We bought Penmorfa Flat as an investment, but with just 38% occupancy, it quickly became more of a headache than an asset. Between our careers and the constant demands of managing bookings, maintenance, and guest issues, we were really busy and the flat wasn’t even covering its costs.
We’d always been sceptical of property managers, assuming they’d treat our flat as just another number on a spreadsheet. But from our very first conversation with Your Property Group, it was clear they operated differently.
Yes, the numbers were very impressive and we were very pleased but what has made us truly happy with the service is how much time they gave back to us. No more midnight guest messages, no scrambling to find cleaners, no worrying about pricing strategies. Instead, we got a seamless, hands-off experience and far better returns than we’d ever achieved on our own.
What sets them apart is their genuine attention to detail. They didn’t just fill our calendar; they elevated the entire guest experience. Our property manager personally inspected every maintenance provider, introduced small but impactful upgrades (like premium linens and a smart lock), and even sent us photos of the flat looking better than we’d ever kept it ourselves.
Most importantly, they treated the flat like their own. When a guest left a 5-star review calling it 'the best-equipped flat they’d stayed in,' we knew it wasn’t luck; it was the result of a team that cares.
Your Property Group hasn’t just maximised our income; they’ve given us complete peace of mind. We no longer worry about vacancies, last-minute issues, or whether the flat is being looked after because we know it’s in expert hands. For anyone who values their time as much as their returns, we couldn’t recommend them more highly.”
Louise, Penmorfa Flat
