Client Testimonials

Michael

Michael is a property investor who joined our portfolio in June 2024. He has two properties located in Otterburn, Northumberland—an area known for its natural beauty and popularity among countryside holidaymakers. Michael is focused on developing high-quality short-term holiday lets and aims to create stylish, comfortable retreats that cater to couples and small families seeking peaceful rural escapes.

(Ben is Michael’s 1:1 Property Manager)

(Video date 31st March 2025)

  • Outdoor hot tub filled with water on a wooden deck, with trees and houses in the background under a cloudy sky.
  • A bedroom with a wooden dresser, a small flat-screen TV, a window showing trees and nearby buildings, a white bed with folded towels, and a wooden nightstand.
  • Interior of a modern living and dining room with wood flooring, wooden dining table with glassware, a gray sofa, large windows, and a sliding glass door leading to a deck with outdoor seating, framed with wood.
  • Modern kitchen with white cabinets, wooden countertops, and a large window overlooking greenery and a neighboring house.
  • A dining table set with six wine glasses, paper placemats, and a white bowl, in a bright, modern kitchen with sliding glass doors and framed landscape art.
  • A cozy bedroom with two single beds, a window with a view of a house and trees outside, a wooden dresser, a hanging light fixture, and a small picture on the wall.
  • Living room with a wooden coffee table, gray couch with a plaid pillow, potted fern on the table, and a black electric fireplace on the wall.
  • A beige tiled bathroom with a white bathtub, a gray laundry hamper, a toilet, a window, and a chrome heated towel rack.
  • Bathroom with beige tiled walls, a window with blinds, a white toilet, a small sink, a mirror, a towel rack, and a bathtub.
  • A bedroom with a wooden dresser and a black flat-screen TV on top. There's a bed with folded white towels on it, near a window with a view of trees and a neighboring house. The room has beige walls, a wooden nightstand, and an electric radiator under the window.
  • Living room with a wooden coffee table, a bowl of pinecones and decorative nuts, a fireplace, a television on a wooden stand, and a plaid sofa.

How Recent Guests Feel About Our Communication

  • Screenshot of a positive online review for Juniper Lodge, a lodging in Morpeth, United Kingdom, describing a peaceful week stay, friendly host, and outdoor activities.

  • Screenshot of a positive review by Laiza from Newcastle upon Tyne, United Kingdom, expressing satisfaction with her stay, mentioning good communication and helpfulness of Ben.

  • Screenshot of a positive review message from a guest named Muhammad expressing satisfaction with their stay at a lodging, highlighting the location, host friendliness, and check-in process.

  • Screenshot of a review from a guest named Andrew from Stirling, UK, dated August 2025, praising a host as a great stay and very responsive.

  • Review mentioning a beautiful house with land, clean and tidy surroundings, positive experience with Ben, and high recommendation.

  • Review from a guest praising a stay at Bens Place in Gateshead, UK.

  • Screenshot of a review from Sarah, timestamped August 2025, praising accommodation and helpfulness of someone named Ben.

  • Screenshot of a customer review for a lodge in Hetton-le-Hole, United Kingdom, dated August 2025, praising the lodge and staff.

  • Positive online review of a lodge in Guildford, United Kingdom, mentioning friendly host, comfortable interior, and outdoor woods with chanterelles within a 5-minute walk.

  • A review from Cassie about a lodge in Redcar, UK, mentioning a group of four, hot tub, comfortable beds, TV with Netflix, karaoke night, snack box, and views of deer through the windows.

  • Review for Royal Leamington Spa, United Kingdom lodging, mentioning cleanliness, hot tub, wildlife, and friendly staff

  • A review from Lucas in Arthington, UK, praising Otterburn as a great spot for a weekend retreat, mentioning Ben's helpfulness and recommending the place.

  • Review by Sarita from England, UK, dated July 2025, praising host Ben and the lodge for being communicative, helpful, lovely, comfortable, with a hot tub, peaceful area, and a nice getaway.

  • Review of a lodge in the Lake District, United Kingdom, praising its peaceful setting and helpful host.

  • Review mentioning a stay at a place in Newcastle upon Tyne, United Kingdom, with a five-star rating and positive comments about the stay and host.

  • Customer review with profile picture of a woman named Karen, 5-star rating, and July 2025 date, expressing satisfaction with a home stay experience.

Andrew - Secret lodge

ROI (Based on Year 2 income): 20%

Yearly Profit: £26,000

Annual Revenue: £87,000

60 hrs Saved Per Month On Avg

Average Occupancy: 91%

Cozy bedroom with wooden paneled walls and ceiling, a window showing greenery outside, a bed with white linens and rolled towels, and two bedside lamps.
Backyard with a wooden garden sauna with a red umbrella on top, a wooden chair, a small landscape plant, and a wooden house wall with windows, surrounded by leafless trees.
Wooden sauna interior with benches, a bucket with a ladle, and a sauna stove with stones.
A bedroom with wooden walls and a sloped ceiling, featuring a bed with white bedding and a wooden headboard. Two framed animal art pieces hang above the bed, one of a sheep with curled horns and the other of a Highland cow. There are windows high on the wall, showing a view of trees outside. The room has small bedside tables with lamps.
Dining room with wooden table, six woven wicker chairs, wine glasses, and black placemats, with a kitchen in the background and a window showing an outside view.
Outdoor hot tub on wooden deck beside a wooden house with a small window, surrounded by trees and a wooden fence.
Living room with white wood-paneled walls, a window with a view of trees, zebra-patterned chairs, a TV, and artwork including a dog licking its nose and an owl with wings spread.
Wooden deck with outdoor table, wooden chairs, large red patio umbrella, inside a house with sliding glass doors, adjacent to a grassy area and wooded trees.
Bathroom with beige tiled walls, a white sink, a toilet, a towel rail with a white towel, and a frosted window.

Andrew, Secret Lodge

(Ben is Andrew’s 1:1 Property Manager)

(Written March 2025)

View Our In Depth Case Study Here

  • Luxurious Six-Bedroom Home in Oxford – Elegance & Space in a Prime Location

    Set in one of Oxford’s most desirable neighborhoods, this stunning six-bedroom, four-bathroom home blends classic charm with modern luxury. Perfect for families or professionals, the property boasts spacious, light-filled interiors, high-end finishes, and a private garden—offering both tranquility and convenience just moments from Oxford’s renowned colleges, shops, and transport links.

    Key Features:

    • Six generous double bedrooms, including a lavish master suite with ensuite

    • Four beautifully appointed bathrooms (two ensuite) with premium fittings

    • Gourmet kitchen with top-tier appliances and a central island

    • Elegant living spaces, including a formal dining room and a cozy lounge with fireplace

    • Home office/library for remote work or quiet relaxation

    • Private landscaped garden with a patio for alfresco dining

    • Off-street parking and excellent transport links

    Ideal for those seeking space, style, and a prime Oxford address, this home offers the perfect balance of sophistication and comfort.

Dining room with a wooden table set with plates, glasses, and cutlery, surrounded by brown chairs and a leather bench, with a window, curtains, wall art, and a wall sconce.
A small, modern bathroom with dark gray walls, a patterned black and white floor, and decorative wallpaper with foliage and animal designs. It features a white toilet, a black towel heater, a shelf with a plant, folded towel, and toiletries.
A neatly made bed with a patterned headboard, green pillows, white and gray bedding, two wall-mounted lamps on either side of the bed, and a wooden nightstand on each side.
Home office with a skylight window, desk with computer, leather chair, gray cabinet with printer, and framed artwork.
Screenshot of a text message conversation regarding a payout and lodge expenses, with the background showing a logo of a hand-drawn bird and signature, and standard communication app interface elements.
  • Screenshot of a positive review for a holiday rental in Wales. The reviewer mentions a helpful host named Ben, outstanding views, a football table, a fire pit, proximity to the beach, and a cozy, well-equipped space.

  • Review by Lauren on Airbnb about a lodge, describing a past stay with family, mentioning a clean, quiet, and comfortable space, with outdoor activities like walks around the otter burn area and using lodge facilities such as a hot tub.

  • Review for a log cabin stay on Airbnb, praising the host, amenities, especially the hot tub, and mentioning the location.

  • Airbnb review written by Stuart with a profile picture of a smiling man.

  • Airbnb review showing a photo of a smiling man with short hair and a black jacket.

  • Airbnb review by Bradley Jack stating the lodge is lovely, but there's nothing nearby for a getaway.

  • Airbnb guest review for Lewis, praising a spacious lodge with three bedrooms, two bathrooms, hot tub, and location within Northumberland National Park.

  • Secret

  • Review from Sindhu on Airbnb with a profile picture of a woman and a scenic outdoor background.

  • Airbnb review from Niki praising Ben for his responsiveness and helpfulness during a stay with friends in a peaceful location.

  • Screenshot of a positive Airbnb review from a guest named Michael, praising the cleanliness of the lodge, the condition of the furniture, the hot tub and sauna, and the helpfulness of the host Ben.

  • Airbnb guest review for a lodge, mentioning cleanliness, furniture, hot tub, sauna, snowstorm power outage, communication with the host Ben, and easy site directions.

  • Profile picture of a woman with sunglasses and dark hair.

  • Screenshot of a five-star review by Megan on Airbnb, describing her positive stay at a cabin, including details about nearby lake, local shops, a pub, and relaxing amenities like a hot tub and sauna.

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  • A couple standing outdoors in front of a rocky landscape with mountains and trees.

  • Screenshot of a positive Airbnb review by Hannah, noting a 3-day stay at a lodge with a hot tub, received in September 2024.

  • A screenshot of a five-star Airbnb review mentioning a clean lodge, hot tub, sauna, and good communication from the host.

  • A woman with dark hair and a black top smiling, profile picture

  • A review from Cameron on Airbnb, dated September 2024, praising host Ben and his lodge.

  • Profile picture of a man with short hair, wearing a t-shirt and backpack, outdoors in a natural setting.

  • Review from Simmonne, United Kingdom, about a hotel stay in August 2024, mentions a hot tub, communication issues, and a peaceful, relaxing experience.

  • A person sitting by a body of water during sunset or sunrise.

  • Screenshot of a positive Airbnb review by Matty praising a peaceful location, the hot tub, and responsive host named Ben.

  • Screenshot of an Airbnb review by Gemma with a five-star rating, date July 2024, praising a lovely lodge and helpful instructions from Ben, recommending the property.

  • Airbnb review by Angela with a profile picture of a woman with black hair, five-star rating, dated July 2024, describing a peaceful lodge with amenities.

  • A woman standing on a dock by a body of water with a kayak and a boat in the background.

  • Review by Ash for a lodge stay, giving positive feedback about the helpful staff, clean lodge, and hot tub.

  • Screenshot of a positive Airbnb review from user Fearn, showing her profile picture, name, location, rating, date, and review text about a family trip.

  • A positive Airbnb review by Michael, who stayed for 2 years, praising the accommodation for its lovely facilities, including a hot tub and sauna.

  • Profile picture of a man named Paul with a review of a lodge, dated June 2024, praising the cleanliness, location, and staff service.

  • Screenshot of an Airbnb review by Anna from May 2024, 5-star rating, mentioning the lodge's cleanliness, views, hot tub fault, and plans to return.

  • Screenshot of a positive Airbnb review by Katie, describing a cozy cabin surrounded by trees, with a hot tub, comfortable beds and sofas, and a clear night sky with stars.

  • Customer review for a log cabin, sauna, and hot tub.

  • Airbnb review profile with five stars, comments about a vacation stay including location, accommodations, and helpful host.

  • Screenshot of an Airbnb guest review posted by Paulina with a profile picture, title, date, rating, and written feedback about her stay at Ben's place.

  • No image available. This is a review for a lodge called Bens place, describing a peaceful two-day break with amenities like a hot-tub and sauna, and activities including walks around a serene lake and wooded area.

  • Review of a stay at Ben's cabin, expressing love for peaceful surroundings and comfortable beds.

  • Screenshot of a customer review on Airbnb for a cabin, mentioning outdoor hot tub and sauna, with five-star rating and positive feedback.

  • Profile picture of a woman standing outdoors on a sunny day, wearing a turquoise dress.

  • Review for a cottage rental mentioning nice walks nearby and comfortable beds, with a note about hot tub issues and resolution.

  • Screenshot of a positive Airbnb review from Sarah about her stay with her husband and children, mentioning the hot tub, sauna, comfortable beds, good communication, and enjoying the lake environment.

  • Airbnb guest review from Emma praising a quiet, beautiful, clean cabin and helpful host.

  • A 5-star Airbnb review for a lodge named Bens Place, mentioning a spacious, comfortable interior, hot-tub, sauna, and nearby scenic lake with woodland.

  • A customer review from Erika about her stay in Ben's cabin, describing her experience as peaceful and relaxing with comfortable beds.

  • Review of a pet-friendly cabin stay mentioning responses from Ben, a hot tub, sauna, and the surrounding location.

  • Review of a cozy cottage rental, mentioning nice walks nearby, comfortable beds, and resolving hot tub issues.

  • A woman wearing a sleeveless dress, standing outdoors on a sunny day, with trees and a sidewalk in the background.

  • Screenshot of a positive Airbnb review by Sarah with two photos in the profile picture.

  • Review by Emma about a cabin stay, describing it as a beautiful, clean, and quiet getaway with helpful staff.

  • Review of a lodge stay mentioning a hot tub, board games, and a lovely area.

  • A 5-star review of a lodge in Northumberland, England, written by Georgia. The review praises the lodge's decor, luxurious feel, and the overall experience.

  • A five-star review from Georgia on Airbnb for a lodge stay in Northumberland, written in January 2024.

  • Screenshot of a positive Airbnb guest review by Rebecca, praising her 2-night stay with her family, mentioning the cozy lodge, hot tub, peaceful surroundings, nearby village and pub, good communication from the host Ben, and a welcoming birthday basket.

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